At this time, we are no longer offering new travel insurance quotes or policies on our website.
Existing Policy Assistance
For any issues or inquiries related to your current policy, please contact your insurer directly using the information provided in your policy documents, or use the contact information listed below. If you need medical attention or wish to file a claim while travelling, it’s important to reach out to your provider’s assistance and claims team as soon as possible to avoid any potential limitations on your benefits. Be sure to keep a record of their contact details and have your policy information on hand when you call.
For Our US Residents
If you reside in the United States, please visit InsureMyTrip US for dedicated support and further details.
Insurance Provider Contact Information
Manulife
Claims: (800) 211-9093
Dial 1 for a medical emergency
and 2 to submit a claim
Active Care Management | TravelAid™
Service: (866) 298-2722
Emergency Assistance
(800) 211-9093
(519) 251-7821 (collect where available)
Dial 1 for a medical emergency
and 2 to submit a claim
Active Care Management | TravelAid™
Mailing Address
Manulife Global Travel Insurance
c/o Active Care Management
P.O. Box 1237
Station A
Windsor, ON N9A 6P8
Travel Guard®
Claims
Residents of New Brunswick,
Newfoundland and Saskatchewan:
Canada/Continental U.S.: (888) 566-8028
International Collect: (819) 566-8028
All Other Provinces:
Canada/Continental U.S.: (866) 878-019
International Collect: (416) 646-3723
Service:
Email: Visit travelguard.ca and use the Contact Form found under “Contact Us”
Phone: (866) 648-8422
Emergency Assistance
Residents of New Brunswick,
Newfoundland and Saskatchewan:
Canada/Continental U.S.
(888) 566-8028
International Collect
(819) 566-8028
All Other Provinces:
Canada/Continental U.S.
(866) 878-019
International Collect
(416) 646-3723
Mailing Address
120 Bremner Boulevard
Suite 2200
Toronto, ON M5J 0A8
TuGo®
Claims:
(800) 663-0399
[email protected]
Service:
Portal: myTuGo (signup directions included in policy fulfillment)
Email: [email protected]
Phone: 1-855-929-8846
Emergency Assistance
From Canada/U.S.:
(800) 663-0399
Toll-free Global: (800) 663-0399
Call Collect: (604) 278-4108
Mailing Address
Claims at TuGo®
1200-6081 No.3 Road
Richmond, BC V6Y 2B2
TIPS Travel Insurance
Claims
Travel Claims Department
P.O. Box 557
Hamilton, Ontario L8N 3K9
TIPS Claims
Service:
Email: [email protected]
Phone: (800) 530-5446
Emergency Assistance
USA & Canada: (800) 334-7787
Direct Dial Collect: (905) 667-0587
Email: [email protected]
Mailing Address
Old Republic Insurance Company of Canada
P.O. Box 557
Hamilton, Ontario L8N 3K9
Travelex
Claims
Zurich Travel Assist
Toll-free: (844) 799-0336
Collect: (416) 945-9806
Travelex Claims
Service (provided by InsureMyTrip):
Email: [email protected]
Emergency Assistance
Zurich Travel Assist
Toll-free: (888) 444-2401
Collect: (416) 260-4754
Mailing Address
Zurich Travel Assist
100 King Street West
Suite 5300
Toronto, ON M5X 1C9
Tour+Med
Claims
(877) 344-8398 Ext. 4
https://tourmed.ca/en/claims/
Service:
Website: https://tourmed.ca/en/
Email: [email protected]
Phone: (877) 344-8398
Emergency Assistance
From Canada or USA (toll-free):
(844) 820-6588
Elsewhere (toll-free):
(888) 820-6588
You may need to dial other digits before the 1 to “exit” your host country.
Collect: (819) 377-2241
https://tourmed.ca/en/medical-assistance/
Mailing Address
Tour+Med Travel Insurance
247 Thibeau Blvd.
Trois-Rivières, QC G8T 6X9
https://tourmed.ca/en/contact-us/