Claims
(800) 211-9093
Dial 1 for a medical emergency and 2 to submit a claim
File a Claim with Your Provider
To file a claim, please contact your travel insurance provider directly. This contact information is available in your policy documentation and is listed below.
You will also want to use this contact information if an emergency arises during your trip.
If you need to place a claim, contact your provider as soon as possible. If you need to spend money out of pocket, speak to your provider first, and be sure to save your receipts or proof of expenses to have accurate documentation for your loss. If you have any questions about what will be needed, contact your provider directly before returning home.
Our Providers
Manulife
Emergency Assistance
(800) 211-9093
(519) 251-7821 (collect where available)
Dial 1 for a medical emergency and 2 to submit a claim
Mailing Address
Manulife Global Travel Insurance
c/o Active Care Management
P.O. Box 1237
Station A
Windsor, ON N9A 6P8
Travel Guard®
Claims
Residents of New Brunswick,
Newfoundland and Saskatchewan:
Canada/Continental U.S.:
(888) 566-8028
International Collect:
(819) 566-8028
All Other Provinces:
Canada/Continental U.S.:
(866) 878-0191
International Collect:
(416) 646-3723
Emergency Assistance
Residents of New Brunswick,
Newfoundland and Saskatchewan:
Canada/Continental U.S.:
(888) 566-8028
International Collect:
(819) 566-8028
All Other Provinces:
Canada/Continental U.S.:
(866) 878-0192
International Collect:
(416) 646-3723
Mailing Address
120 Bremner Boulevard
Suite 2200
Toronto, ON M5J 0A8
Tugo
Claims
(800) 663-0399
[email protected]
Emergency Assistance
From Canada/U.S.:
(800) 663-0399
Toll-free Global:
(800) 663-0399
Call Collect:
(604) 278-4108
Mailing Address
Claims at TuGo
1200-6081 No.3 Road
Richmond, BC V6Y 2B2