File a Claim with Your Provider

To file a claim, please contact your travel insurance provider directly. This contact information is available in your policy documentation and is listed below.

You will also want to use this contact information if an emergency arises during your trip.

If you need to place a claim, contact your provider as soon as possible.  If you need to spend money out of pocket, speak to your provider first, and be sure to save your receipts or proof of expenses to have accurate documentation for your loss. If you have any questions about what will be needed, contact your provider directly before returning home.

Our Providers

AIG Travel

Claims

Residents of New Brunswick,
Newfoundland and Saskatchewan:
Canada/Continental U.S.:
(888) 566-8028
International Collect:
(819) 566-8028

All Other Provinces:
Canada/Continental U.S.:
(866) 878-0191
International Collect:
(416) 646-3723

Emergency Assistance

Residents of New Brunswick,
Newfoundland
and Saskatchewan:
Canada/Continental U.S.:
(888) 566-8028

International Collect:
(819) 566-8028
 

All Other Provinces:
Canada/Continental U.S.:
(866) 878-0192 

International Collect:
(416) 646-3723
 

Mailing Address

120 Bremner Boulevard
Suite 2200
Toronto, ON M5J 0A8 

Manulife

Claims

(800) 211-9093
Dial 1 for a medical emergency and 2 to submit a claim 

Emergency Assistance

(800) 211-9093
(519) 251-7821 (collect where available)
Dial 1 for a medical emergency and 2 to submit a claim 

Mailing Address

Manulife Global Travel Insurance
c/o Active Care Management
P.O. Box 1237
Station A
Windsor, ON N9A 6P8 

Tugo

Claims

(800) 663-0399 
[email protected] 

Emergency Assistance

From Canada/U.S.:
(800) 663-0399

Toll-free Global:
(800) 663-0399

Call Collect:
(604) 278-4108 

Mailing Address

Claims at TuGo
1200-6081 No.3 Road
Richmond, BC V6Y 2B2