Travelex Travel Insurance

Travelex Insurance Services is a leading travel insurance provider with more than 25 years of experience helping travellers like you protect the moments that matter most while you explore the world. Initially formed in the United States, Travelex expanded its service area in 2022, bringing Canadians the same quality products and services.


Travelex’s commitment to outstanding customer service is what makes them stand out. Policyholders have access to 24/7 multi-lingual travel assistance support, and Travelex customer solutions and travel assistance teams are ready to respond with kindness, respect, and patience when needed. The claims process is simple, and Travelex has a 95.9% claims payment rate.


Travelex joined the Zurich family of global brands in 2017, enabling them to broaden their footprint and strengthen their presence throughout North America. Travelex’s Canadian travel insurance products are underwritten by Zurich Insurance Company Ltd (Canadian branch). The underwriter is part of Zurich Insurance Group, a leading multi-line insurance provider headquartered in Zurich, Switzerland.


Need support now? Depending on your situation, please visit the Travelex Contact Us page or Travelex’s Emergency Assistance page.


Please note: if you want to file a claim, please visit our Claims Page and refer to the contact information for the Travelex claims department.

Zurich Travel Assist
Toll-free: (844) 799-0336
Collect: (416) 945-9806
Travelex Claims

Emergency Assistance
Zurich Travel Assist
Toll-free: (888) 444-2401
Collect: (416) 260-4754

Mailing Address
Zurich Travel Assist
100 King Street West
Suite 5300
Toronto, ON M5X 1C9

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