What if I have a problem or complaint?
If placing a complaint with InsureMyTrip, please see the following process. Please be advised that IMT Services LLC (“we”, “our,” or “us”) takes your complaints very seriously. The procedure for filing a complaint is as follows:
Step 1: Let One of Our Customer Care Representatives Know
Call or send a message to one of our Customer Care representatives to let them know that you are not satisfied with us. Most issues can be solved with a quick call or message to our Customer Care team.
Step 2: File a Written Complaint
If our Customer Care team is unable to resolve your issue, you can file a written complaint with us, either by email or mail:
Toronto, ON M3B 3M4
Once we receive your complaint, we will conduct a thorough review of the concerns you raised and will make a decision about your complaint. We will then provide you with a written response explaining the decision we made.
Step 3: If You Are Still Not Satisfied
If you are not satisfied with our response to your complaint, you may request that the Director of Customer Care review your complaint by writing to: